Procedural Updates

SLTX does not automatically apply open credit balances to any balance due.

If there is a balance due that includes one or more credits, you must contact SLTX’s Accounting department to request that the credit(s) be applied. Once that is complete, you will be able to pay your net amount due.

If there is a credit balance with no balance due, you must contact SLTX’s accounting department to request a refund check be issued.  Once issued, the check will be mailed to the address on file for the corresponding agency.

To contact SLTX’s Accounting Department, you may use SLTX’s “Contact Accounting” form. Please be certain to include your surplus lines license number with your request.

As a reminder, SLTX accepts payments via credit card or Automated Clearing House (ACH) through its Electronic Filing System (EFS). Once logged in to EFS, the “Pay Invoices” button will be visible on the left navigation menu. The payment portal will then open a new, secure tab in the browser. For step-by-step instructions, SLTX has created a how-to guide on the online invoice payment process. This guide is located on the SLTX Broker Forms page of the SLTX website.

The Texas Department of Insurance (TDI) has issued a data call to all insurers, including surplus lines insurers and insurers licensed to write property and casualty insurance in Texas, for the winter weather event that took place between February 11 – 19 throughout the state of Texas. Please review the Commissioner’s Bulletin # B-0009-21 directly for data call instructions and related information.

A list of the surplus lines companies which are required to respond to the data call can be found directly on TDI’s website relating to the data collection bulletin.

Companies must send all reports to TDI’s statistical agent, Insurance Services Office, Inc. (ISO). ISO needs reporting insurers that have not already registered with ISO to complete the attached form on Bulletin #B-0009-21 to set up the appropriate credentials for statistical reporting. Please return the form to ISO at TXCatStatAgent@verisk.com. Companies that registered with ISO in response to Bulletin B-0040-20 do NOT need to register again. Any questions about registering with ISO should be sent to TXCatStatAgent@verisk.com. Once your registration is processed, ISO will provide you with your credentials and relevant reporting instructions.

Property insurers should contact ISO even if the company does not have any claims to report for the winter weather event. These companies will still be required to respond to TDI’s bulletin as provided in the statistical plan.

The first report for data as of February 28, 2021, is due March 31, 2021. Subsequent reports are due monthly, at the end of each month. For any questions about how to submit data to ISO, please contact TXCatStatAgent@verisk.com.

Since the last significant release in October 2020, work has continued to be focused on features for the Reporting module. This will allow SLTX to transition away from existing legacy applications and mechanisms that perform month-end calculations, report generation and viewing capability, and accounts receivable processes. Additionally, as part of this work, a redesign of various SLTX reports has been completed. The first phase of the Reporting module has concluded and as a result, Month End Reports will now be created with the new method and format. With the January 2021 Month End, reports will be mailed out to all paper filing agents and agencies and will reflect the new format. This includes the Monthly Invoice, Detail Policy Activity Report, Policy Transaction Activity Report, and when appropriate, the Outstanding Ineligible Report, and Duplicate Policy Report.  You may view full-color sample report layouts by clicking on each report name above.  Online filers will still receive their reports via the existing Electronic Filing System (EFS) portal in the original format.

Additionally, the January 2021 release includes features which will allow SLTX to capture and view the National Producer Number (NPN) as provided by TDI within their monthly license data dump, relate to work assignment and distribution of Internal Filings (policies mailed to SLTX for processing), and Internal Filings of policies and/or binders.

By the February 2021 Month End, phase two of the Reporting module deliverables will be on target to include a Report Landing page for all External Filers through the SMART application, which will allow those users to directly obtain their 2021 monthly reports. Additionally, phase two will include the Monthly Late Filing Report, Batch Edit Report (for paper filers), Policy Audit Results, and various other statutorily required reports.

As a reminder, SLTX has already released portions of its new online filing system, SMART. This includes filing features that are specific to automated or “programmatic” filers as these filing methods make up the largest majority of the transactions filed with SLTX. Beta testing is ongoing and feedback by automated filing broker users is strongly encouraged as broker testing is the primary mechanism to ensure data related scenarios are handled effectively and efficiently. If you, as an automated filer, have not requested the updated Technical Reference and User Guides or are ready to resume beta testing, please contact the SLTX Tech Support team by email.

Please note that current EFS processes and procedures will continue to be available and both systems will remain functional and work concurrently until the entire suite of features in SMART are fully delivered.

With each new release or significant deployment, additional notifications will be sent to existing users of SLTX’s Electronic Filing System (EFS). These notifications may also be found directly on our website under News>Procedural Updates.

Please contact the SLTX Tech Support team by email or phone at (512) 531-1880 or (800) 681-5848 with any questions.

The Texas Department of Insurance (TDI) has issued a data call to all insurers, including surplus lines insurers and insurers licensed to write property and casualty insurance in Texas, for the wind, hail, thunderstorm, and flood event that took place on October 20, 2019, in North Texas. Please visit TDI’s website for data call instructions and related information.

Only companies required to report property lines in 2020 under the statistical plan are required to report data for this event. A list of the surplus lines companies which are required to respond to the data call can be found directly on TDI’s website relating to the data collection bulletin.

Companies must send all reports to TDI’s statistical agent, Insurance Services Office, Inc. (ISO). ISO needs reporting insurers to complete the attached form on Bulletin #B-0040-20 to set up the appropriate credentials for statistical reporting. Please return the form to ISO at TXCatStatAgent@verisk.com. Any questions about registering with ISO should be sent to TXCatStatAgent@verisk.com. Once your registration is processed, ISO will provide you with your credentials and relevant reporting instructions.

Property insurers should contact ISO even if the company does not have any claims to report for the wind, hail, thunderstorm, and flood event. These companies will still be required to respond to TDI’s bulletin as provided in the statistical plan.

The first report for data as of September 30, 2020, is due December 28, 2020. Subsequent reports are due on a quarterly basis, 30 days after the end of the quarter. For any questions about how to submit data to ISO, please contact TXCatStatAgent@verisk.com.

On June 19, 2020, SLTX released portions of its new online filing system, SMART. This release contained filing features that are specific to automated or “programmatic” filers as these filing methods make up with the largest majority of the transactions filed with SLTX. Beta testing is ongoing and feedback by automated filing broker users is strongly encouraged as broker testing is the primary mechanism to ensure data related scenarios are handled effectively and efficiently. If you, as an automated filer, have not requested the updated Technical Reference and User Guides, please contact the SLTX Tech Support team by email.

The focus of October’s release are features for the Reporting module, which will allow SLTX to transition away from existing legacy applications. Once complete, both internal and external users will be able to access reports directly through the SMART application. Once the Reporting modules are complete, SLTX will resume work on the internal and external filing modules to include manual entry, transaction inquiry, and corrections. Development and subsequent releases relating to these specific filing modules will resume in early 2021.

While beta testing and feedback are ongoing, current EFS processes and procedures will continue to be available. Both systems will remain functional and work concurrently until the entire suite of features in SMART are fully delivered.

With each new release or significant deployment, additional notifications will be sent to existing users of SLTX’s Electronic Filing System (EFS). These notifications may also be found directly on our website under News>Procedural Updates.

Please contact the SLTX Tech Support team by email or phone at (512) 531-1880 or (800) 681-5848 with any questions.

Texas Department of Insurance Commissioner Kent Sullivan signed an Order decreasing the stamping fee from the current rate of 0.15% of gross premium to 0.075%. The fee reduction aligns with the recommendation submitted to the Commissioner by the SLTX Board on June 25, 2020.  The new fee will become effective January 1, 2021.

Additionally, SLTX provided notice yesterday that it would reduce the number of lead-days allowed for transactions from 90 days to 45 days; however, because the fee and timing of the change were received today, SLTX has made the necessary adjustments to our system(s) and rescinded the notice.  We will resume acceptance of transactions with the standard lead-time of 90 days. Given the January 1^st timing of the fee change and the standard 90-day lead-time, SLTX does not expect that any late filings to be generated due to this change.

The Official Order, SLTX Board recommendation, and associated documents can be found on the TDI website here.

The stamping office is here to provide aid and excellent customer service to all in our industry. If there are any questions or concerns, please utilize our “Submit your Questions” page on our website.

On June 19, 2020, SLTX released portions of its new online filing system, SMART. At this time, surplus lines agents and brokers utilizing the automated filing can begin reviewing necessary changes and testing the new system. A separate communication was sent directly to any existing automated filing agencies, which includes specifics about this latest deployment.

SLTX’s SMART technology uses agile project management methodology, allowing portions of the system to be released as they are developed. This promotes flexibility and adaptability in which changes can be made as needed throughout the process.

The latest release includes “delete” transactions for the application programming interface (API), bug fixes and process improvements, as well as aspects relating to internal filing. Additionally, updates to the API and SMART Connector technical guides as well as the SMART API User Guide have been published. Continued beta testing and feedback by broker users are ongoing and strongly encouraged as testing is the primary mechanism to ensure data related scenarios are handled effectively and efficiently.

Adobe will no longer support Flash by the end of 2020. This led SLTX to reprioritize its development and begin work on the reporting elements of SMART sooner than initially anticipated. Work for this module was originally slated for much later in the project timeline, but as SLTX’s current platform uses Flash to manage report generation and view features, it is necessary to transition completely out of this module before support ends. Delays regarding delivery of additional or new features in SMART which relate to external filing may occur. Once reporting modules are complete, SLTX will resume work on the external filing modules to include manual entry, transaction inquiry, and corrections.

As beta testing and feedback are ongoing, current EFS processes and procedures will continue to be available. Both systems will remain functional and work concurrently until the entire suite of features in SMART are fully delivered.

With each new release or significant deployment, additional notifications will be sent to existing users of SLTX’s Electronic Filing System (EFS).

Please contact the SLTX Tech Support team by email or phone at (512) 531-1880 or (800) 681-5848 with any questions.

The Texas Department of Insurance has provided a notice of recommendation by the Surplus Lines Stamping Office of Texas Board of Directors regarding a decrease in the stamping fee from the current rate of 0.15% of gross premium to 0.075%. Surplus lines agents provide stamping fee payments to the stamping office which in return funds operations within the organization. The final decision will belong to the Commissioner of Insurance to approve any changes made to the stamping fee.

TDI will be accepting public comments regarding the stamping fee decrease as well as the date for which the decrease will go into effect.

A copy of the recommendation and associated documents can be found here.

The Texas Department of Insurance will also accept written comments regarding the decrease of the stamping fee, but they must be submitted before 5 PM, Central Time, on August 27, 2020. Comments can be sent via mail (Office of the Chief Clerk, MC 112-2A, Texas Department of Insurance, P.O. Box 149104, Austin, Texas 78714-9104) or email (ChiefClerk@tdi.texas.gov)

On July 3, 2020, the Texas Commissioner of Insurance released an official order regarding Plan of Operation amendments for the Surplus Lines Stamping Office of Texas.

The updated Plan of Operation can now be viewed on the SLTX website. Additionally, the prior Plan of Operation is also available on the same webpage.

For more information on the background and timeline in addition to the Plan of Operation, please visit Order No. 2020-6384 on the Texas Department of Insurance website.